{"id":2888,"date":"2015-05-06T10:32:10","date_gmt":"2015-05-06T14:32:10","guid":{"rendered":"http:\/\/www.daytonastateinmotion.com\/?p=2888"},"modified":"2018-05-13T18:47:58","modified_gmt":"2018-05-13T22:47:58","slug":"orange-theory-contract-bringing-customer-service","status":"publish","type":"post","link":"https:\/\/www.daytonastateinmotion.com\/oldsite\/orange-theory-contract-bringing-customer-service\/","title":{"rendered":"Orange Theory contract bringing customer service"},"content":{"rendered":"

Brandyn Krampert
\nIn Motion Staff Writer<\/p>\n

A central concern at the Board of Trustee\u2019s meetings at Daytona State College this semester has been to increase student retention in preparation for the performance-based state funding model, put into effect next fiscal year.<\/p>\n

But an unlikely related topic is Late, last month, Interim President Thomas LoBasso pointed to the things the College has done in attempts to improve such as getting feedback from text message surveys from students. The last survey was conducted in April that showed 89 percent of respondents rated customer service as good and excellent but only 20 percent of the people who received the survey responded.<\/p>\n

\"Board<\/a>
Board of Trustee\u2019s members gather for a photo after the meeting.
Photos by: Justina Newman \/ In Motion<\/figcaption><\/figure>More recently, DSC hired a mystery shopper company that evaluated enrollment offices in multiple campuses.<\/p>\n

In their report, LoBasso said, \u201cThey said we have good bones but there certainly were some issues with processes, with communication versus what happens.\u201d<\/p>\n

The board approved a contract with Tampa-based marketing firm, Orange Theory to create a customer service program for DSC. The president of the company, Trimeka Benjamin has roots in Daytona. She\u2019s a graduate of Bethune-Cookman University and worked at NASCAR in their marketing department for 6 years from 2001 to 2007.<\/p>\n

Interim Vice President of Student Development, Richard Pastor, who\u2019s handling the deal said that Benjamin will conduct a presentation to the board later this year to show them the company\u2019s vision.<\/p>\n

Some of their clients include companies like Seaworld Parks & Entertainment, Southwest Airlines and St. Petersburg College.<\/p>\n

LoBasso characterized the move as becoming the \u201cmagic kingdom of higher education\u201d drawing parallels to Disney. But LoBasso mentioned thatheavy student involvement is essential
\nfor a development of such a program.<\/p>\n

In other news, Vice Chair of the Board, Forough Hosseini gave an update on the presidential search committee proceedings, which she is part of. The committee put together an online survey on their website seeking more public participation that was available through April 30.<\/p>\n

Hosseini said that the survey in conjunction with the listening sessionsheld earlier this spring at each of the campuses will help serve as criteria to find a new president as well as better inform the committee whenever a search firm is hired. The results of the survey will be shown to the Board on May 28.<\/p>\n","protected":false},"excerpt":{"rendered":"

Brandyn Krampert In Motion Staff Writer A central concern at the Board of Trustee\u2019s meetings at Daytona State College this semester has been to increase student retention in preparation for the performance-based state funding model, put into effect next fiscal year. But an unlikely related topic is Late, last month, Continue reading Orange Theory contract bringing customer service<\/span>→<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":2853,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/posts\/2888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/comments?post=2888"}],"version-history":[{"count":1,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/posts\/2888\/revisions"}],"predecessor-version":[{"id":2889,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/posts\/2888\/revisions\/2889"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/media\/2853"}],"wp:attachment":[{"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/media?parent=2888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/categories?post=2888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.daytonastateinmotion.com\/oldsite\/wp-json\/wp\/v2\/tags?post=2888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}